Shipping policy
ORDER PROCESSING TIMES
Most orders will be processed within 1-3 business days. We will make every effort to fulfill orders as quickly as possible. You can contact us if you would like us to hold your package until a later date, up to two weeks out from the order date.
PLANTS SHIPPED MON, TUES, WED, and FRI (weather permitting)
All plants are shipped on Mondays, Tuesdays, Wednesdays, and Fridays so that the plants arrive prior to or just after the weekend and are not sitting in a post office for days. Upon placing your order we will try to check the weather in your area and message you to let you know what days are best to ensure your plants arrive in the best weather for their survival and to give you an opportunity to add a heat pack if you previously declined and change your mind.
If you have any questions, we would be happy to answer them, not only about the listing but also about the care of your plant after you get it.
SHIPPING OPTIONS
We offer shipping via USPS and FedEx, and offer:
- USPS First Class Package
- USPS Priority Mail
- FedEx Ground® Home Delivery
- FedEx 2Day®
- FedEx Priority Overnight®
- FedEx Priority Overnight® Saturday Delivery
- FedEx First Overnight® Saturday Delivery
On orders over $100, we offer free USPS First Class Package shipping.
WINTER SHIPPING
96 hour HEAT PACKS are available under the accessories category. Due to the colder weather and the postal delays from Covid-19 and the increased number of packages during the holidays, we are only offering the larger, 96 hour heat pack and are upgrading all orders with a heat pack to Priority to hopefully ensure that the heat pack is still working upon arrival.
If the daytime temperature in your area or ours is below 45 degrees, we recommend a heat pack. If your area is going to be extremely cold, then you may need two heat packs. If you do not want to include heat packs during cold weather, then you take full responsibility if your plant freezes. We may check the weather between South Carolina and your location, and send a message to recommend adding a heat pack. We do not leave our plants outside for the post office to pick them up and instead take the plants to the post office before the postal truck comes at 4:00 pm so that they are not sitting outside in the elements. We want to provide you with the highest quality plants possible and between our cost and the extra added cost of shipping, there is no mark up on heat packs and they are simply provided as a service to ensure your plants arrive safely.
ABOUT HEAT PACKS
They last at least 96 hours. Due to mail delays, we are only offering the 96 hour heat pack at this time. We cannot be responsible for plants that were damaged by extreme cold where a heat pack was not purchased, so please check your weather and take postal delays into consideration.
IF YOU ARE EXPERIENCING EXTREME TEMPERATURES: Sweet Leaf cannot be responsible for plants sent to areas where there are extreme temperatures, hot or cold. We offer heat packs in Winter and recommend holding off if temperatures in your area are too hot for plants to be shipped safely. There is no way that we can check the temperature for every order and still provide you with the speed and customer service that you deserve, and we believe you are much better equipped to decide when the weather is too extreme for plants to be shipped to your area. Please check the listing for ideal temperatures and purchase accordingly with your weather in mind.
REFUNDS
All sales are final. However, if your plant arrives in a damaged condition that it will not recover from, please contact us within 24 hours with photos so that we can submit a claim with USPS. More information is available on our refund policy page.