Shipping Protection by Route

96 hour HEAT PACKS are available under the Accessories category. Due to the colder weather and the increased postal traffic during the winter months, we are only offering the larger, 96 hour heat pack and are upgrading all orders with a heat pack to Priority to hopefully ensure that the heat pack is still working upon arrival.

If the daytime temperature in your area or ours is below 45 degrees, we recommend a heat pack. If your area is going to be extremely cold, then you may need two heat packs. If you do not want to include heat packs during cold weather, then you take full responsibility if your plant freezes. We may check the weather between South Carolina and your location, and send a message to recommend adding a heat pack. We do not leave our plants outside for the post office to pick them up and instead take the plants to the post office before the postal truck comes at 4pm so that they are not sitting outside in the elements. We want to provide you with the highest quality plants possible and between our cost and the extra added cost of shipping, there is no mark up on heat packs and they are simply provided as a service to ensure your plants arrive safely.

ABOUT 96 HOUR HEAT PACKS

They last at least 96 hours. Due to mail delays, we are only offering the 96 hour heat pack at this time. For an additional $7 charge, we are offering a shipping upgrade to priority shipping with an included heat pack. We cannot be responsible for plants that were damaged by extreme cold where a heat pack was not purchased, so please check your weather and take postal delays into consideration.

All sales are final. HOWEVER, if your plant arrives in a damaged condition that it will not recover from, please contact me within 24 hours with photos so that I can submit a claim with USPS. WE CANNOT BE RESPONSIBLE FOR DAMAGE DUE TO EXTREME HEAT OR COLD IF HEAT PACKS ARE NOT PURCHASED. WE CANNOT BE RESPONSIBLE FOR MAIL DELAYS IF PRIORITY IS NOT SELECTED AND THE HEAT PACK EXPIRES. If USPS covers the claim, then I can provide you with another plant or send you a refund. If your plant comes out of the pot during shipping, while annoying, it should be fine. We take every precaution to ensure that your plants will arrive safely and still potted, but we have no control over what happens once it leaves our care. Please contact me with any issues to attempt a fair resolution for all and contact me with any questions you have about care.